We have been using your Customer Follow-up Program since November 2005. We have seen considerable improvement in our CSI scores and we believe the program we initiated with Cookie Advantage was an integral part of this remarkable development in our current market.
Our numbers have changed so significantly since our implementation of your Customer Follow-up Program you will be amazed at the difference between our historic and current independently measured customer service ratings.
In the first quarter of 2006 we were ranked 667th out of 678 dealerships nationally and on a Reginal level we ranked 113th out of 128. After implementing the Cookie Advantage program, our ratings for the last quarter of 2007 are as follows: we are rated 1st out of 16 in our District, number 2 our of 129 in our Region and we are now ranked 10th out of 682 Harley Davidson dealerships nationally, putting us at the top 2% in the country.
We highly recommend the Cookie Advantage program to any current or potential customers. They are a company dedicated to helping dealerships improve and maintain good customer relations. Cookie Advantage would be an excellent addition to any dealership.
